Sales mastery involves unleashing one’s potential and honing skills to effectively close deals. It begins with understanding the product or service thoroughly and aligning it with the customer’s needs. Exceptional communication skills are essential, actively listening to clients and articulating value propositions persuasively.
Learning Outcome
By the end of the course, participants will be able to:
- Apply both emotional and logical factors to influence customer decision-making.
- Develop strategies for building rapport and trust with clients, fostering authentic connections.
- Identify and apply tailored communication approaches for different audiences and situations, including the development of impactful elevator pitches.
- Apply objection-handling scripts tailored to their specific product or service, enabling a more strategic and composed response to client concerns.
- Apply advanced closing strategies to effectively conclude deals.
- Apply client referral programs and testimonials, fostering client loyalty and contributing to business growth.
Learning Outline
| 8.30 – 9.00 am | Registration / Pre-Assessment |
| 9.00 – 10.30 am | Decoding Customer Psychology
Building Rapport and Trust
Active Listening Mastery
|
| 10.30 – 10.45 am | TEA BREAK |
| 10.45 am – 12.00 pm | Crafting Powerful Messages
Objection Handling with Finesse
|
| 12.00 – 12.45 pm | Advanced Closing Strategies
Turning Clients into Brand Advocates
|
| 12.45 – 1.00 pm | Q&A |
Facilitator
Edison Pang,
Edison is a seasoned consultant, dynamic business coach, and motivational trainer, boasting over 30 years of extensive experience in the insurance, takaful, bancassurance, bancatakaful, financial services sectors, SMEs, manufacturing, retail, and more.
Edison’s proficiency spans various domains, including agency management, recruitment strategies, individual sales performance enhancement, fostering a sales-centric culture, network building, and maintaining robust client relations. He stands out for crafting and developing impactful programs and modules in these areas for numerous companies and institutes within the industry.
Edison’s influence extends across borders, as he has provided transformative training, coaching, and consulting services to organizations not only in Malaysia but also in Singapore, Indonesia, Cambodia, and Thailand. His proficiency in English, Mandarin, and Bahasa Malaysia ensures effective communication and understanding across diverse audiences.
To date, Edison’s impact is impressive, with over 80,000 participants benefiting from his transformative training programs.
Terms & Conditions
- Registration is on a first-come-first-served basis, only 30 seats are available.
- Participants need to sit in for the workshop throughout the day to receive the certificate and to fulfill the endorsement of points.
- Confirmation is subject to receipt of payment before the workshop.
- FPAM reserves the right to amend the program, speaker, date, venue, etc, without prior notice.
Frequently Asked Questions
1. How long will each physical program take?
Each physical program is the equivalent of a day’s CE Workshop training for approximately 8 hours with the morning & afternoon coffee break and lunch in between. The duration of the program excluding the break is 6 hours.
2. Can I attend only half the sessions of the training?
You will need to sit in for the session throughout the day unless you have a valid reason or a copy of proof.
3. Mode of payment?
We accept payment by credit / debit card (VISA / MasterCard / AMERICAN EXPRESS / Discover), by FPX (Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Muamalat, Bank Rakyat, BSN, CIMB Clicks, Hong Leong Bank, HSBC Bank, KFH, Maybank2E, Maybank2U, OCBC Bank, Public Bank, RHB Bank, Standard Chartered, UOB Bank).
4. How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card, and bank details cannot be retrieved by any third party. Credit card payments will also be verified through the 3D secure procedure.
5. Who should I contact if there is any transactional issue or problem purchasing any product/service?
Kindly drop a message below with the problem statement, and we will get back to you as soon as possible.
